Terms and Conditions

Identification: Sparkling Essence Food & Beverages Lda.
Head Office: Rua Antonio Feliciano de Castilho, 78, 2750-045, Cascais
NIF: PT516037293
Email: contacto@homelabdrinks.com

These terms and conditions of use establish the rules for accessing and using this website: homelabdrinks.com

1. General Information of the Website, Access and Acceptance

Through the website, Sparkling Essence Food & Beverages Lda. (hereinafter referred to as “HOMELAB DRINKS”), provides Users with general information about the company and the products sold.

By starting navigation, the user accepts these Terms and Conditions of use mentioned below, and by accepting them, the user declares:

1. That they have read, understood, and comprehended the content of this document;
2. That they are an individual of sufficient age and capacity to contract; and
3. That they assume all obligations set forth herein.

Using the website confers the status of user and implies acceptance of all the terms included in these general conditions. If you do not accept them, you should not use this site.

The user should carefully read these general conditions each time they access the website, as they may undergo changes.

2. Conditions of Use

The website with the domain name www.homelabdrinks.com, including all subpages and any other digital content, is the property of HOMELAB DRINKS.

2.1. Website Access

Access to the website is free, except for connection charges through the telecommunications network provided by the supplier contracted by the User.

2.2. Need for Registration

In general, to access the services and content of the website, user registration is not necessary. However, the user may opt for prior registration to access the website more conveniently.

The data entered by the user must always be accurate, current, and real. The registered user will always be responsible for the security of their password, assuming, consequently, the damages and losses that may result from its misuse, as well as from its cessation, disclosure, or loss. For this purpose, access to restricted areas and/or the use of services and content carried out under a registered user’s password will be considered performed by the registered user, who will be responsible for their access and use in any case.

2.3. Website Usage Rules

The User is obliged to use the website, all its content, and services, as established by law, morals, public order, and these general conditions. The User is also obliged to make proper use of the website’s services and/or content, without applying them to illicit activities or activities that constitute an offense against the rights of third parties and/or that infringe regulations on intellectual and industrial property or any other applicable legal norms.

Any attempt to alter and upload information, or any other action that may cause damage and endanger the system, is strictly prohibited and may be punished according to the current law.

2.4. Disclaimer

User access to the website does not imply an obligation of HOMELAB DRINKS to control the absence of viruses or any other harmful computer element.

HOMELAB DRINKS is not responsible for the damages produced in the software and computer equipment of users, as well as of third parties, during the use of the services offered on the website.

HOMELAB DRINKS is not responsible for damages or losses of any kind produced in the user, caused by failures in telecommunications networks, which produce the suspension, cancellation, or interruption of the website service during its provision or prior to it.

2.5. Intellectual and Industrial Property

All information and content available on the site, including images, videos, texts, logos, and graphic design or any other, are the industrial and intellectual property of HOMELAB DRINKS or third parties who authorized their inclusion, and cannot be used outside the permitted conditions. By accepting these general conditions, the user transfers to HOMELAB DRINKS free of charge and exclusively, all exploitation rights over the articles, comments, and opinions published by the User.

3. Commitment Conditions

3.1. Product Availability and Images

Unless otherwise agreed in writing between the parties, all orders are subject to these general sales conditions, which prevail over any other document.

All product orders are limited to available stocks. In case of supply difficulty, the Customer will be informed of the unavailability within 5 (five) days after it is known, and the refund of amounts already paid for the unavailable products will occur within a maximum period of 30 (thirty) days.

We ask that if you find any errors on the website, you report them so that we can correct them as soon as possible, for the benefit of all Users.

3.2. Purchase Procedure

The procedure to purchase products through the online store is as follows:

1. Start the process by selecting the product you wish to purchase and then clicking the “add” button;
2. After confirming the products and quantities in the cart, the User must click on “Checkout”;
3. The User can proceed with the purchase without needing to register on the website. Simply enter the address to correctly receive the order. If an invoice is needed, the NIF – Tax Identification Number must be entered here. Then click the “Continue to Shipping” button;
4. Choose one of the following available payment methods: Credit Card, MB Way, or Multibanco, then click on “Complete Order”;
5. The User will receive confirmation of their order acceptance via the previously provided email;
6. The order delivery is subject to full and effective payment of the indicated price (after verification of its correct collection).

3.3. Prices and Payment Methods

All prices published on the website, except when indicated otherwise, include VAT at the applicable rate, but do not include shipping costs, which will be calculated in the order process.

Prices may change at any time, but any changes will only affect new orders.

Payment for the goods is made in full at the time of order through Credit Card, MB Way, or Multibanco.

For the Multibanco payment option, the User will receive an email with the payment details, specifically the Entity, Amount, and Payment Reference.

An invoice expressed in Euros with included VAT will be issued by Sparkling Essence Food & Beverages Lda. and sent to the customer at the billing address provided with the order.

The order will be processed once confirmation of the said payment is received, at which point the delivery period will begin.

3.4. Order Delivery

The delivery of products purchased by the customer may be carried out either by HOMELAB DRINKS itself or by an external logistics provider. Shipping costs are borne by the customer whenever explicitly communicated before the order is finalized, otherwise, they are borne by HOMELAB DRINKS.

Orders will be delivered to the delivery address freely designated by the customer in the order form. Deliveries are made within an average period of 2 business days within Portugal. This delivery period is indicated as accurately as possible but may vary depending on supply and transport possibilities as well as weather conditions.

HOMELAB DRINKS will not assume any responsibility when the delivery of the product is not carried out either due to the inaccuracy or falsehood of the data provided by the customer or for reasons beyond the control of the designated delivery service, such as the absence of the recipient. The order will be delivered as soon as possible up to a maximum of five business days from the date of order confirmation.

3.5. Procedures to Follow When the Package is Damaged

The customer is obliged to check the condition of their order at the time of receipt, whether in the presence of HOMELAB DRINKS staff or the logistics service company that carried out the transport and delivery.

In cases where, at the time of delivery of the product, it does not comply with the contract provisions (e.g., if the wrong item was sent) or in the case of delivery of a defective product, packaging deterioration, packaging violation, tear, or other, the Customer must refuse receipt, indicating as detailed as possible the existing anomalies. These observations must be indicated by the customer to the delivery service staff and communicated in writing within 48 hours to HOMELAB DRINKS via email at contacto@homelabdrinks.com. If the damaged order is accepted, HOMELAB DRINKS will not assume any responsibility for it.

4. Return and Refund Policy

4.1. Right of Free Resolution

Due to the sensitive nature of the products sold through the HOMELAB DRINKS online store, the right of contractual resolution does not apply and no product returns are accepted, and it is not possible to cancel a confirmed and formalized order. However, HOMELAB DRINKS will always seek, as far as possible, to meet customer satisfaction, so the situation should be reported via email to contacto@homelabdrinks.com.

5. Applicable Law

These Terms and Conditions will be governed and interpreted in accordance with Portuguese Law.